There is a change going on in AV to support the needs of smart workplaces of the future. IT departments are handling more and more tools, applications and services previously considered AV. In an age of AV and IT convergence, Userful’s software-defined platform has really changed the landscape of the AV-over-IP space. By evolving the traditional hardware-intensive environments with software-based solutions, the smart workplace can future-proof its operations with a flexible, scalable, secure platform, ultimately helping further modernize the digitally transformed workplace.