Jon Tracey
Free
8 Feb 2018 | 12:30 - 13:00 | Unified Communications Theatre | StarLeaf Add to calendar
Integrating video communications into customer facing workflows
Jon Tracey
VP OpenCloud
StarLeaf
Abstract:
The enterprise that recognises the impact of video meetings on its customer service value is a forward looking and agile business that has the next generation of consumers firmly within its sight. This session looks at the business drivers for integrating video into service touch points, both internal and external, at kiosks and in a 24x7 operation. The presenter identifies the available technology and what steps can be initiated today, as well as what's missing and required for success. It draws upon real life use cases and how businesses are able to serve more customers in shorter time and with less resources.