Mark Miller
Free
6 Feb 2018 | 13:30 - 14:00 | Unified Communications Theatre | Cisco Add to calendar
Building the business case for video collaboration
Mark Miller
Workplace Transformation Evangelist
Cisco
Abstract:
Successful companies are using collaboration technology to create more agile organisations, driving higher levels of engagement between employees, partners and customers. As the workforce becomes more mobile and distributed, leaders are recognising the benefits that video collaboration can have on their business, yet quantifying the impact of these benefits remains difficult. In this session we will examine the trends that are driving video collaboration, discuss ways to quantify its value and share a practical approach for developing a 'winning' business case.
Speaker Biography:
Mark Miller is a member of Cisco's Global Collaboration Sales and Strategy organisation. In his current role Mr. Miller is responsible for engaging with Cisco's customers and partners, helping them understand today's workplace challenges and assisting them in the creation of their next-generation work environments. Mr. Miller has over 25 years of experience in business and technology consulting, solutions development, marketing and sales. Prior to joining Cisco, he spent 15 years at Avaya, holding various leadership positions within their Customer Relationship Management (CRM) and Strategic Solutions practices. Prior to joining Avaya, Mr. Miller spent several years in the financial services industry, delivering innovative solutions for customer service and field operations.