Customer Experience Design

Summit & Track Programme
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Customer Experience Design

06 Feb 2025
CC5.2
Retail
Customer Experience Design
The panel will discuss ideas, concepts and strategies to help retailers improve the customer experience in stationary retail and beyond. In a crowded marketplace brands and retailers compete for customers, whether operating a physical or online store. A winning customer experience strategy is essential to succeed. We will present and discuss best practice from Barcelona and around the world and the role of digital signage.
Speakers
Stefan Schieker, Partner - invidis Consulting
Michael Luck Schneider , CEO & Director of Media Architecture - Volvox Labs
Filipe Ho, Global Strategic Partnerships Lead (Digital Signage, Kiosk & Payments) - Google
Alexios Blanos, International Business Development Director - M-Cube UK
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