ISE 2020 Visitor FAQs

Floorplan

What does the floorplan look for ISE 2020?

The floorplan for ISE 2020 can be viewed here.

What are the Technology Zones?

Within ISE’s substantial show floor will be six Technology Zones, which group together exhibitors that serve the same market:

• Audio & Live Events
• Digital Signage & DooH
• Education Technology
• Residential
• Smart Building
• Unified Communications

Registration

When does registration open for ISE 2020?

Registration opens on 1 October 2019.

How can I register for ISE 2020?

Registration can be carried out online at www.iseurope.org from October 2019. Onsite registration is also possible; please note that cash payments are not accepted.

What types of payment do you accept for online ticket purchases?

Please note that we only accept the following methods of payment:

• VISA
• Mastercard
• Sofort Überweisung
• Ideal
• American Express
• Maestro

What is the price of admission?

Admission price for ISE 2020:

Up to 10 February: 
EUR 119.83 + VAT = EUR 145
(Ticket valid for all four show days)

From 11 February onwards:
EUR 144.62 + VAT = EUR 175
(Ticket valid for all four show days)

The ticket grants you access to ISE 2020 from Tuesday to Friday.

How do I obtain my badge once I have purchased my ticket online?

Once you have completed your registration you will receive a confirmation email containing an e-ticket with a QR code. Please show the QR code onsite in order to receive your printed badge.

I haven’t received my e-ticket. How do I get it?

If you haven’t received a confirmation email containing your e-ticket, please send an email to registration@iseurope.org. Please make sure you check your spam folder first.

Can I show the QR code on my device or must this be printed?

Yes, you may show the code on your phone at the entrance to the show. Please make sure that your screen is bright enough for the code to be scanned.

Do I need to bring my passport with me to the show?

You are not required to bring ID to visit ISE. However, we recommend you carry your ID with you, because Dutch law requires you to carry proof of identity at all times. If you are unable to show proof of identity to a police officer, ticket inspectors or special enforcement officers, you are liable to prosecution or a fine of €60.

Can I register on-site?

Yes, you can register at the self-registration areas at Entrances A, B, C and F.

I cannot make it to ISE. Can I get a refund?

Tickets can be cancelled within seven days of ordering, up to 23 December 2019. Please send a cancellation request by email to registration@iseurope.org or by fax to +31 (0) 202 402 425, including your name, address and registration reference code.

Your confirmation email and voucher must be attached if you have already received it. Within 30 days of receipt of your cancellation notification, a full refund will be issued to the account that was used for the purchase. No refunds will be issued for any cancellations received after 23 December 2019.

Visa Requirements

Do I need a visa to visit ISE?

You will NOT need a visa for travelling within the EU if you are a citizen of an EU country, Iceland, Liechtenstein, Norway or Switzerland. If visiting for three months or less from the following countries you also do NOT need to obtain a visa: Turkey, Australia, Canada, Japan, New Zealand and the United States. In doubt? Please click here to see whether you require a visa.

How can I request a visa letter?

If you require a visa invitation letter, you can request one while registering online. The letter will be directly sent to your email address. For any questions regarding visa invitation letters, please contact the Operations Office.

Conferences

Can I attend conferences with my ISE voucher?

If you are only registered for the ISE show, you may not attend the conferences. Conference tickets can be ordered separately. More detailed information will be available in mid-August.

General Show Related Questions

Where are the cloakrooms and luggage facilities at the RAI Amsterdam?

The cloakrooms and luggage rooms are located in the registration areas at Entrance B, Entrance C, Entrance E, Entrance F and Entrance L, as well as in the main area outside Halls 1 & 2. Costs are €2 per jacket, €4 per suitcase. The entrances are shown on the online floorplan.

Can I take pictures at the event?

As an attendee, you may take photographs for your own private use. No commercial photography, filming or recording of any part of ISE 2020 is allowed without ISE’s prior written consent (contact press@iseurope.org). For the avoidance of doubt, you may not video, film, transmit or otherwise record (including audio recordings) any seminar, session, exhibit or attendee without the prior written consent of ISE. All photographic rights are reserved by ISE.

ISE may at its sole discretion arrange for photographs and/or video and/or sound recordings to be made at or in connection with ISE 2020. In consideration for being granted admission to ISE as an attendee you agree to be photographed and/or recorded whilst attending ISE 2020 and hereby:
(i) grant ISE permission to use all photographs and recordings featuring you (‘the Images’) throughout the world in connection with advertising, reporting on and promoting ISE and any related activities in all and any media including without limitation in ISE’s publications, presentations, promotional materials, broadcasts, advertising of ISE’s services including without limitation on ISE’s websites, newsletters and other promotional materials, regardless of medium; and (ii) consent to ISE storing copies of the Images for those purposes in any location and to ISE storing your contact details in connection with the Images.

Does the RAI Amsterdam have disabled facilities?

Within the RAI there are multiple disabled facilities, multiple elevators to gain access to the different floors, disabled restrooms, dedicated parking facilities and more. please note that ISE does not offer any personal assistance. For further details please contact the RAI Amsterdam via +31 (0)20 549 1212.

Can I park at the RAI Amsterdam during ISE 2020?

The RAI Amsterdam offers more than 4000 indoor parking spaces. Parking costs €4 per hour, up to a maximum of €25 per day.

Are children allowed at ISE?

Due to the business nature and high volume of pedestrian traffic at ISE, children under the age of 16 are not permitted in RAI Amsterdam during ISE build-up, show days or breakdown. Children between 16 and 18 may enter if accompanied by an adult. This information is also mentioned in the online registration portal’s Terms & Conditions.

Is there a location where I can pray at RAI Amsterdam?

A prayer room is situated under the Elicium.

Is smoking permitted inside the RAI Amsterdam?

Smoking and drugs are not permitted in RAI Amsterdam during build-up, show days and breakdown. There are no dedicated smoking areas, other than outdoors. To avoid any inconvenience for non-smokers, please do not smoke directly outside the entrance areas. It is strictly prohibited to smoke in emergency exits. In addition, excessive use of alcohol is not permitted.

Anyone detected smoking in the halls, or using alcohol and/or drugs during build-up or breakdown will be requested to leave the premises with immediate effect without any warning.

Where are the ATM locations at the RAI Amsterdam?

There are ATMs inside Entrance C and outside Hall 2.

Where are the toilets located at the RAI Amsterdam?

Toilets are indicated on multiple signs in the halls and corridors of the RAI. They are also marked on the fold-out floorplan available at the show entrances, and on the floorplan within the ISE app.

Where can one eat and drink at the RAI Amsterdam?

There are over 44 catering points within the RAI, offering multiple choices of cuisine. There are five permanent restaurants, as well as catering areas and food carts and stands all around the RAI. These are marked on the fold-out floorplan available at the show entrances, and on the floorplan within the ISE app.

Where can I find first aid at the RAI Amsterdam?

Three first aid stations, with qualified medical staff onsite, are open during build-up, show times and breakdown. These can be found at the junction of Halls 9, 10 and 11; next to Hall 2; and the underground walkway between the Holland and the Europe Entrances (underneath Entrance D).

If assistance is required onsite, do not hesitate to dial +31 (0)20 549 1234, as there are mobile first aid assistants who will come to you.

Is there free Wi-Fi available at the show?

For work spaces, free internet access and a device charging area, please visit the Business Lounge. Free Wi-Fi is also available in the Ruby Lounge, Park Foyer, Grand Café and Holland Restaurant.

Can I bring my pets?

Animals are not allowed in the venue except for companion dogs and guide dogs for visitors who are disabled.

Does my ISE 2020 ticket entitle me to use public transport for free?

Your ISE 2020 ticket has no validity on public transport in Amsterdam.

Where can I check for lost property?

If you have lost something during ISE, please contact the Exhibitor Service Desk.

Is there an official ISE newsletter?

You can register for ISE Newsletters via the ISE website.

Hotel & Travel

How can I book accommodation for ISE 2020?

ISE’s official hotel partner is RAI Hotel Services. It has the best deals for rooms in and around Amsterdam throughout show days and the build-up and breakdown periods. Please click to access the RAI Hotel Services portal for ISE 2020. Alternatively, you can also contact the team directly:

E: hotelservices@rai.nl
T: +31 (0)20 549 1927

Does ISE have official travel partners?

AIR France/KLM Global Meetings, both official travel partners of RAI Amsterdam, have teamed up with ISE to offer attendees and exhibitors discounted deals on their air travel to ISE 2020. You can use the following Event ID Code with your booking: 35244AF.

Please click to visit the AIR France/KLM Global Meetings web portal.

Does ISE provide free transport to and from the airport and hotels to the venue?

There will be a shuttle service from various hotels and the airport to the show venue throughout show days. Details will be made available nearer to the show.

How do I reach the RAI Amsterdam?

The address of the RAI is:

RAI Amsterdam Convention Centre | Europaplein 24 | 1078 GZ Amsterdam | The Netherlands

To plan your journey with public transportation, please use the following link: https://9292.nl

For further information on Amsterdam see the website of IAmsterdam at www.iamsterdam.com, the ISE 2020 website at www.iseurope.org or via the RAI Amsterdam website at www.rai.nl/en/.

Contact

Not all of my questions have been answered. Who can I contact for more information?

If you cannot find the answer to your query, please email the operations team at office@iseurope.org.