Frequently Asked Questions


General

Can children attend the show?
Due to the business nature and congestion at ISE, children under the age of 16 are not permitted to attend installation, show days or break down. Young adults aged 16-18 must register, pay appropriate fees and be accompanied by an adult.

Are there are any places to eat onsite?
Yes, there are several catering locations throughout the RAI venue.

Is there any place where I can access the internet at the show? WiFi?
For working space, internet access and charging area, you can visit the business lounge. Other WIFI areas are: Ruby Lounge, Park Foyer, Grand Café and the Holland Restaurant

How do I know if I have made all the necessary preparations?
Please refer to the ISE 2019 Exhibitor Manual, read the Monthly Mailings, make sure all fields in the exhibitor area (dashboard) are completed.

Travel

Are there any discounted hotels near the RAI?
For hotel information, please click here

Are there any flight discounts?
For flight information, please click here

Will there be a shuttle bus service to the venue and back to hotel/airport?
Yes, there is a shuttle service which runs from hotels to the RAI and to the airport. (Schedule available in autumn 2018)

Registrations

How can I register stand personnel?
You can register your stand personnel by following these steps:
Click on ‘Exhibitor Area’ and Login with your login details
On the left-hand side menu, click on ‘Stand personnel registration’
Click on ‘Link to n200 registration portal’
Click on ‘Exhibitor personnel’ and finally click on ‘Register person

How can I register stand builder?
This information will be published at a later time.

When does registration open?
Registration opened on 1 October 2018.

What happens if I’ve registered but haven’t received my e-ticket by e-mail?
If you haven’t received a confirmation email with your e-ticket, please contact the Operations Office

Parking

Is there parking available?
For an overview map of the RAI, including the location of car parking places, click here

What are the costs for parking?
The parking tickets can be purchased on the ISE Webshop. Free parking is available during build-up.

Can I leave the vehicle overnight?
Yes, only when buying a 24-hour parking ticket.

Exhibitor Tools

What is Visit Connect?
Visit Connect is the lead retrieval system offered at ISE. It allows you to store your leads by simply scanning the barcode on the person’s badge. For further information click here

How to get the Visit Connect?
Go to the Exhibitor BackOffice and click on Visit Partner.

What should I do when I can’t log into my account?
In the case where you cannot log into your exhibitor account, please contact the Operations office.

Why is the logo not visible in Exhibitor list (company profile)?
In order for your logo to be visible on the Exhibitor list, you must purchase the Extended Profile option. If you required more information, please contact Eventful Publishing.

Visa Requirements

How to get a visa to travel for ISE 2019?
If you required a visa for travel, you are able to opt for the choice of invitational visa letter while registering online. The letter will be directly sent to your e-mail address. For any questions regarding invitational visa letters, please contact the Operations Office.

Do I need a visa?
You will NOT need a visa for traveling within the EU if you are a citizen of an EU country, Iceland, Liechtenstein, Norway or Switzerland. If visiting for three months or less from the following countries you also do NOT need to obtain a visa: Turkey, Australia, Canada, Japan, New Zealand and the United States. In doubt? Please click here to see whether you require a visa.

Deadlines

What are the consequences if I miss a deadline?
ISE Webshop
: Exhibitors are encouraged to make all arrangements for services using the ISE Webshop before the show. The ISE Webshop will stay open during build-up and during ISE, however, we cannot guarantee that the services will be available. Services, such as electricity and catering will not be available onsite. Be aware that you will need to pay using credit card only.
Print deadlines: Deadlines for all printed material must be adhered to.

Building/Stand Information

What is the maximum building height?
Walls can as high as 4 metres if the wall in question adjoins with a neighbour’s wall and where there is no limited building height. Walls that are set back into the stand space by at least 1 metre can be built at 7 metres high. Island sites can be 7 metres high on their perimeter edge. Exhibitors will be informed by ISE’s organisers if their stand is located in an area with building restrictions.

For information regarding the building height, please follow these steps:
Click on ‘For Exhibitors’ and Login with your login details
On the right-hand side menu, click on ‘Downloads
Click on ‘ISE 2019 Rules & Regulations
You can find the information on page 3

What are the build-up and break-down hours?

Build-up
Friday 1 February 07:00 – 0:00 hrs Build-up for all space only exhibitors/contractors
Saturday 2 February 07:00 – 0:00 hrs Build-up for all space only exhibitors/contractors
Sunday 3 February 07:00 – 0:00 hrs Build-up for all space only exhibitors/contractors

Decoration of shell scheme stands

Monday 4 February 07:00 – 16.00 hrs Build-up for all space only exhibitors/contractors

Decoration of shell scheme stands

Breakdown
Friday 8 February 16:00 – 17:00 hrs Removal of exhibits
Friday 8 February 17:00 –   0:00 hrs Dismantling of stands
Saturday 9 February 00:01 –   0:00 hrs Dismantling of stands
Sunday 10 February 07:00 – 18:00 hrs Dismantling of stands

How can I ship my merchandise safely to the Netherlands? Is there storage?
When sending boxes for delivery before 30 January 2019, please mail to:
CEVA Showfreight
Mr. Paul Strachan / ISE 2019
ATTN: (include your exhibitor name and stand number)
Electronweg 16A
3542 AC
Utrecht
The Netherlands

For delivery on or after 30 January 2019, please mail to:
CEVA Showfreight
RAI Amsterdam / ISE 2019
ATTN: (exhibitor name and stand number)
Wielingenstraat P9
1078 KK Amsterdam
The Netherlands

Please refer to the ISE 2019 Exhibitor Manual

How can I order technical facilities such as water and electricity and when do I have to do that?
You can order technical facilities through the ISE Webshop. You can order on-site, but be aware that you must pay with credit card only.

Seminars/Events

What seminars will be available at the show?
AVIXA and CEDIA conferences, trainings and sessions

  • Digital Signage Summit ISE
  • Sports Venue and Fan Engagement Summit
  • ISE Main Stage (Hall 8) programme running throughout the whole show period
  • Smart Building Conference
  • XR Summit ISE
  • TIDE
  • Digital Cinema Summit
  • and much more

All other Exhibitors education sessions will be displayed on the website under ‘Professional Development’

How do I become a speaker?
For the ISE Main Stage, please contact Mr. Joe Hosken (jhosken@iseurope.org)
To become a presenter for AVIXA or CEDIA, please reach out to the associations directly.

Promotional Opportunities

What promotional opportunities are available at the show?
Please contact Ian Morrish (imorrish@iseurope.org) for further information.